Faced with the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. This is why we are committed to respecting the confidentiality of the personal information we collect.

Use of navigation data

fila3d.ca collects personal data on the online behavior of users on the website using Google Analytics (GA). GA is used as anonymous and aggregate traffic analysis tools on the website. GA places a cookie on your browser that randomly generates a ClientID and does not include any personally identifiable information such as name, email address, phone number, etc. By using GA, we need to send your IP address to Google. We collect data such as time spent on the site, pages viewed, etc. We use this information for marketing purposes to improve users’ online experience. If you wish, you can install the Google Analytics Opt-Out Browser Add-On for additional protection. For information, support or questions: write to us.


If you leave a comment on our site, you will be offered to save your name, email address and website in cookies. This is only to make your life easier so that you don’t have to enter this information if you leave another comment later. These cookies expire after one year. If you go to the login page, a temporary cookie will be created to determine if your browser accepts cookies. It does not contain personal data and will be deleted automatically when you close your browser. When you log in, we will set up a number of cookies to save your login information and screen preferences. The life of a connection cookie is two days, that of a screen option cookie is one year. If you check “Remember me”, your cookie will be kept for two weeks. If you log out of your account, the cookie will be erased. By editing or publishing an article, an additional cookie will be saved in your browser. This cookie does not include any personal data. It simply indicates the identifier of the article that you have just modified. It expires after one day.

Embedded content from other websites

Articles on this site may include embedded content (eg videos, images, articles, etc). Embedded content from other sites behaves in the same way as if the visitor were to come to that other site. These websites may collect data about you, use cookies, install third-party tracking tools or track your interactions with such embedded content if you have an account and are logged into their website.

Collection of personal information

  • First name
  • Postal address
  • Postcode
  • E-mail address
  • Telephone / fax number
The personal information we collect is collected through forms and through the interactivity established between you and our website. We also use, as indicated in the following section, cookies and/or log files to gather information about you.

Forms and interactivity

Your personal information is collected through a form, namely:
  • Website Registration Form
  • Order form
We use the information thus collected for the following purposes:
  • Order tracking
  • Information / Promotional offers
  • Statistics
  • Contact
Your information is also collected through the interactivity that may be established between you and our website, as follows:
  • Comments
  • Correspondences
  • Commands
We use the information thus collected for the following purposes:
  • Information or for promotional offers
  • Statistics
  • Contact

Right of opposition and withdrawal

We are committed to offering you the right to oppose and withdraw your personal information.
The right of opposition is understood as being the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned during the collection.
The right of withdrawal is understood as the possibility offered to Internet users to request that their personal information no longer appear, for example, in a mailing list.
To be able to exercise these rights, you can:
Postcode: J2C1K1
Email: info@fila3d.ca
Phone: 1.888.499.9299
Section of the website: https://www.fila3d.ca/nous-joindre/

Right of access

We are committed to recognizing a right of access and rectification for those concerned wishing to consult, modify, or even delete information concerning them.
The exercise of this right will be:
Postcode: J2C1K1
Email: info@fila3d.ca
Phone: 1.888.499.9299
Section of the website: https://www.fila3d.ca/nous-joindre/


The personal information we collect is stored in a secure environment. People working for us are required to respect the confidentiality of your information.
To ensure the security of your personal information, we use the following measures:
  • SSL Protocol
  • SET protocol
  • Access management – authorized person
  • Access management – data subject
  • Network monitoring software
  • Computer backup
  • Username / password
  • Firewall
We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, since no mechanism offers maximum security, some risk is always present when using the Internet to transmit personal information.


We undertake to comply with the legislative provisions set out in:
Legislation: https://www.fila3d.ca/politique-de-confidentialite/