At fila3D, we do everything we can to prepare and ship your orders quickly, anywhere in Canada. Whether you’re ordering filament, a 3D printer or accessories, here’s everything you need to know about shipping and order pickup.
fila3D ships orders throughout Canada, directly from our store in Drummondville, Quebec.
We work with several carriers, including Canada Post, UPS, Purolator, Canpar and FedEx, to offer shipping options suited to your order.
Shipping costs are automatically calculated at checkout based on your address, the products ordered and the available services.
fila3D reserves the right to select the most cost-effective shipping method offering a service equivalent to the one selected at checkout.
Prefer to use your own carrier? You can also have your order shipped using your own shipping account. Simply provide the necessary information at checkout.
fila3D offers free shipping in Quebec and Ontario on filament orders of $125 or more before taxes, subject to the following conditions.
Eligibility requirements:
- The order must contain only eligible filament products.
- The filament subtotal must be at least $125 before taxes.
- The shipping address must be located in Quebec or Ontario.
- The customer must select the “Free Shipping” option at checkout.
- This offer does not apply to orders already benefiting from preferential pricing, including business pricing.
Products excluded from free shipping:
- 3D printers;
- AMS and other multi-material systems;
- Filament dryers;
- Large accessories and bulky equipment;
- Any other products that are not eligible filaments.
Important: To qualify for free shipping, your order must contain exclusively eligible filament products. If you add a printer, accessory or any other ineligible product to your cart, shipping charges will apply according to the options displayed at checkout.
Remote areas: Certain destinations, including intermediate, northern and remote regions, may be subject to additional shipping charges.
fila3D reserves the right to select the most cost-effective carrier and shipping method for orders eligible for free shipping.
This offer applies only to orders that meet all eligibility requirements.
Certain regions of Quebec and Canada require specialized shipping services and may incur additional charges.
You can consult the following resources:
If additional shipping charges must be applied after an order has been placed, our team will contact you to obtain your approval before shipping.
Located in the Drummondville area? Save on shipping costs by picking up your order directly at fila3D!
Simply select “In-Store Pickup” at checkout.
Pickup address:
fila3D
1522 Saint-Charles Boulevard
Drummondville, Quebec J2C 4Z5
We recommend allowing approximately 2 hours for your order to be prepared during our business hours.
You will receive an email when your order is ready. Please wait for this confirmation before coming to the store.
We know you’re eager to receive your products!
Our team strives to ship orders placed before 2:00 p.m. (Quebec time) on the same day, provided the items are in stock and operations allow.
Depending on order volume or specific order requirements, processing may take 24 to 48 business hours.
Please note that order processing time is separate from the carrier’s delivery time.
Delivery times may vary depending on the destination, weather conditions, peak shipping periods or service disruptions.
Consumer rights regarding delivery times under Quebec’s Consumer Protection Act remain fully applicable.
Have an urgent order or special shipping requirements?
Contact our team! We’ll do our best to find a suitable solution based on product availability and available shipping options.
Our online store is synchronized with our inventory to provide accurate product availability information.
In rare cases, an inventory discrepancy or technical issue may occur after an order has been placed.
If a product unexpectedly becomes unavailable, our team will contact you promptly to discuss possible solutions in accordance with applicable laws.
When a tracking number is available, it will be emailed to you once your order has shipped.
It may take a few hours for tracking information to become available in the carrier’s system.
Did your package arrive damaged? We’re here to help.
We encourage you to contact fila3D ideally within 48 hours of delivery to help us process a claim with the carrier as quickly as possible.
To speed up the process, please provide:
- Your order number;
- Photos of the outer packaging;
- Photos of the damage;
- A description of the issue.
Please keep the packaging and internal protective materials until our team confirms they are no longer needed.
This reporting period is intended solely to facilitate the claims process with the carrier and does not limit consumer rights under applicable law.
If your order appears to be lost or the tracking information indicates delivery but you haven’t received your package, please contact our team.
We will conduct the necessary follow-up with the carrier to find a solution.
When fila3D arranges shipping, its obligations toward the consumer remain subject to applicable laws.
Please carefully verify your shipping address before confirming your order.
If you notice an error, contact us as soon as possible.
If your order is already in transit, additional fees for address changes, returns or reshipping may apply when the issue results from incorrect information provided by the customer.
Would you like to return a product, or did you receive an incorrect item?
Please refer to our Return, Exchange and Refund Policy for applicable conditions and instructions.
All rights and remedies provided under applicable legislation, including those relating to distance purchases, remain fully applicable.
Our team is available to answer any questions about shipping or tracking your order.
fila3D (9434-6186 Quebec Inc.)
1522 Saint-Charles Boulevard
Drummondville, Quebec J2C 4Z5
Phone: 1-888-499-9299
Email: [email protected]
Make a great impression with fila3D!